Last updated: August 11, 2026
At Wearnivo, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition in which you received it.
- Include all original packaging, tags, accessories, and components.
- Show no signs of wear, washing, damage, alteration, stains, odors, or misuse.
To request a return, contact us at:
Please include your:
- Full name
- Order number
- Email address used for the order
- Reason for the return
Do not send a product back before contacting us and receiving return instructions.
Return Shipping Costs
Unless the item received is defective, damaged, or incorrect, the customer is responsible for the cost of returning the product.
We currently do not provide prepaid return shipping labels.
We recommend using a tracked shipping service when returning your order. Wearnivo cannot be held responsible for returned packages that are lost or damaged during return transportation.
EU Customers – Right of Withdrawal
Customers located in the European Union generally have the right to cancel an online purchase within 14 days after receiving the goods, without having to provide a reason, subject to applicable exclusions.
To exercise your right of withdrawal, contact us at contact@wearnivo.com within the applicable 14-day period.
Unless otherwise required by applicable law, customers are responsible for direct return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.
Where mandatory consumer laws apply, defective or non-conforming goods remain covered by the legal remedies available to the customer. EU consumers may have rights to repair, replacement, price reduction, or refund for goods that are faulty or not as advertised.
Exchanges
If you ordered the wrong size or would like another item, contact us at:
Exchange requests are subject to product availability.
Depending on the circumstances, customers may be responsible for returning the original product before a replacement is issued.
Non-Returnable Items
We cannot accept returns for:
- Items that have been worn or used.
- Items damaged after delivery due to misuse.
- Items without their original packaging or accessories.
- Gift cards.
- Personalized or customized products, where applicable.
- Products that cannot legally be returned for hygiene or other regulatory reasons once opened or used.
This does not affect any mandatory consumer rights that apply in your country.
Refunds
Once your return has been reviewed and approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original express or premium shipping charges, where applicable, are generally non-refundable unless required by law or the return results from an error on our part.
Order Cancellations
If you wish to cancel your order, contact us as soon as possible at:
We will attempt to cancel the order before it is processed or shipped.
Once an order has entered fulfillment or has already been shipped, we may no longer be able to cancel it. You may instead need to follow our return procedure after receiving the order.
Refund Delays
If you have received confirmation that a refund was issued but have not yet received it:
- Check your bank account again.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times may vary.
If you still have questions, email us at: